Terms and conditions - Le Bix

THERMS AND CONDITIONS

The salescondition apply to all consignments from Le Bix, unless other written agreement are

made between you as customer, and Le Bix.

Documentation and guidence

If any users guide is available for the product, it will be attached. If you need further instruc-

tion or guidence from Le Bix, it will be only informative.

Deliverytime

Deliverytime considers as the time you receive the consignment. All orders will be sent by

Post Danmark, unless other written agreement are made between you and Le Bix.

The order will be dispatched from Le Bix within 3 working days from order placement.

Deliverytime is informative, an can be diviated from.

Delivery methods

You can choose between three different delivery methods: Post Denmark Parcel Foreign

countries, Parcel foreign countries Economy (cheaper and slower) or Letter at customers

own risk (cheapest).

The postal costs depends of weight, and will be listed during ordering.

Please notice: The order is only completed when you have completed the payment part.

If you choose delivery method Letter at customers own risk, it is at your own risk, as Le Bix

are unable to track and trace a letter.

If you choose Parcel Foreign countries or Parcel Foreign countries Economy, the package is

insured and trackable. However, it is your responsibility, as a customer, to quote the correct

receivers name and adress, and your responsibility to pick up the package from the local

post office in time.

Packages send to foreign countries from Le Bix, will be treated as abandoned, to avoid the

return-postage cost. As the shipment is not returned to Le Bix, the order will not be refunded.

Exceptions, if the order amount exceeds DKK 750,00 - EUR 100.00 excl. postage. The package

will be returned to Le Bix, and the items will de refunded deducted return-postage cost plus

an administrative fee, DKK 50,00 - EUR 7.00.

Damage during delivery

For packages send as Parcel to foreign countries (economy included).

If the goods are damaged during transportation, Le Bix are only obliged to refund the goods,

if the damage are made in Denmark.

Otherwise, it is up to customer to prove the damage to the local postal, and claim a refund

from the postal. We must recommend you to open the parcel in front of a postal em-

ployee, if the package shows any kind of damage.

The danish postal (Post Denmark) normally takes pictures of all packages before leaving

Denmark, and theese pictures will be required for provement if nescessary.

Le Bix offers no refund/replacement for damaged goods sent by letter.

Risks

The risk for the product passes to you, when the time of regret expires - 2 weeks from

deliverytime. If a product is damaged or deteriorated after you have received it, you keep

your right of cancellation, unless it applies to your inadvertence or carelessness.

Remember to save original packing. If you need to return the product, it must be in the

original packaging.

Le Bix is allowed to refuse to refund returned product, if the product is damaged - e.g. during

transportation back to Le Bix, due to poor packing.

Complaints

If any mistakes in amount of products, or wtong product delivered, Le Bix must be informed

by mail rosengaarden@le-bix.dk within 48 hours from delivery time.

If any fault on a product delivered from Le Bix must be pleaded within 2 month. It is the

customers duty to state and if necessary to show the fault to Le Bix. If you detect a fault on a

product, you must contact Le Bix. As a rule, you can only complaint within 2 years from

receivement.

Products with expiration date, you can inly complain before that date.

You can, as a consumer, decide if you want the product repaired or replaced. Exceptions, if

a replacement will entail unreasonable expences for Le Bix.

Information duty

Orders can be placed in danish or in english. The orders will be keps by Le bix in 5 years,

according to danish law. It is not possible to submit the order after placement through the

website.

If you want a copy of the order per email, please send an email to rosengaarden@le-bix.dk.

An orderconfirmation will be send automatic to your email.

Payment

On www.le-bix.dk you can pay by creditcards (see bottom of front page).
All prices on www.le-bix.dk are inclusive of tax, but exclusive postage.
Tax will be removed on orders send out of EU.

Rights of return

Le Bix offers 2 weeks rights of return from delivery time. If you want to return (a part of)

your consignment, please inform Le Bix by email rosengaarden@le-bix.dk.

The consignment must be returned within 2 weeks (14 days) from you received the consign-

ment. It is your duty to return the items in the same condition as received - and in original

packing.

You must defray any postage cost of return. Please remeber to apply the order number on

the outside of the package - otherwise, reception will be denied.

We recommend you to send the return as parcel, to be able to track the package.

Le Bix are allowed to refuse refunding damaged items. If you as customer want to get the

refused items back, you must defray the postage cost. You will be charged for the postage

costs from Le Bix too.

Right of cancellation

If you change your mind about the order, and want to cancel it, you must notify Le Bix by

email rosengaarden@le-bix.dk.

If the consignment already are sent to you, you can return the consignment unopened or

send the consignment to Le Bix within 14 days. See rights of return.

Money back?

When the returned consignment is received at Le Bix, the amount will be credited your

creditcard within 2-3 weeks.

If you should have any questions to the terms and conditions, please contact Le Bix by

email rosengaarden@le-bix.dk.